General Terms & Conditions

Terms & Conditions

These Terms & Conditions apply to all purchases made through the Lunvero Wear website. By placing an order, you agree to these terms. If you have any questions, please contact us at info@lunverowear.com.

Company Name: Lunvero Wear
Address: Bart Verhallenplein 145
Email: info@lunverowear.com

1. Applicability

By placing an order on our website, you confirm that you accept and agree to these Terms & Conditions. These terms are binding for all customers and purchases made via Lunvero Wear.

2. Product Information

We make every effort to provide accurate and up-to-date descriptions of our products, including images, specifications, and pricing. However, typographical errors or inaccuracies may occasionally occur. In such cases, we reserve the right to correct the information.

3. Ordering and Payment

  • Orders are processed only after full payment has been received.

  • Available payment methods may vary by country. Customers are responsible for checking which payment options are available in their location.

  • All payments are securely handled to ensure your safety and privacy.

4. Processing and Delivery

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days (depending on location)

  • All shipments are sent directly from our supplier in China

  • We recommend using tracking numbers to monitor your order

5. Returns and Cancellations

Please refer to our Return Policy for all details regarding returns and cancellations. Items must meet the conditions outlined in our policy to be eligible for a refund or exchange.

6. Liability

  • Lost or damaged shipments: We are not responsible for lost or damaged packages if tracking shows delivery to the address provided by the customer.

  • Incorrect addresses: Customers are responsible for providing correct delivery information.

  • Address errors must be reported within 24 hours of placing the order.

7. Intellectual Property

All content on the Lunvero Wear website, including text, images, logos, and designs, is the exclusive property of Lunvero Wear. No content may be copied, reproduced, or used without express written permission.

8. Complaints Procedure

Any complaints can be submitted in writing via info@lunverowear.com. We aim to respond to all inquiries within 5 business days.

9. Applicable Law

These Terms & Conditions are governed by the laws of the Netherlands, and any disputes will be subject to Dutch jurisdiction.